Importing Articles Into Dynamics CRM – Aug 31, That CRM Blog, #MSDynCRM

I am working on a project at the moment involving case management. The client already has a case management system but we are showing what the Dynamics CRM version looks like. Part of this is showing Dynamics CRM’s knowledge base. These days we have two flavors of knowledge base articles in CRM; the original (entity name ‘article’) and the...

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