Missing custom KPIs – Jun 28, Dynamics CRM Tip Of The Day, #MSDynCRM

Service Level Agreements are now available on custom entities as of CRM Online 2016 Update 1 and CRM 2016 Service Pack 1 (on-premises). Even better, you can add custom KPIs to your SLA Items to monitor some additional parameters (datetime only, unfortunately, but I guess it’s due to the fact that time does not go back so your KPIs can be “crossed” only once).

To define custom KPI you only need to...

Continued on Source: Tip #675: Missing custom KPIs | Dynamics CRM Tip Of The Day