Relate an SLA Directly to a Case in Dynamics CRM 2016 – Feb 23, PowerObjects

SLAs (Service Level Agreements) were introduced in Microsoft Dynamics 2013 SP1 (6.1). This robust feature lets you manage response and resolution commitments for your customers. CRM 2015 enhanced SLAs even further by providing the functionality to pause a case based on its status, and for recently released Dynamics CRM, you can now relate an SLA directly to a...

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