4 Customer Care Trends You Need to Adopt in 2016 – Feb 2, PowerObjects

Today’s customers are more informed and connected than ever before and the balance of power has shifted. When it comes to conversations between customers and businesses – the customer is in control. The number of channels that customers use to engage with businesses is increasing. Providing top-notch customer care is...

Continued on Source: 4 Customer Care Trends You Need to Adopt in 2016