The activity feed is the first thing you see when you view records in CRM, whether it’s an opportunity, lead, account, contact, or service case.
With this latest release of CRM, you can create or filter on activities directly in the activity feed. Here’s what I mean --
You can now create email, appointments or any custom-created activities directly from the activity feed
On the activity feed, click the dots (…) to see a menu that lists your options.
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